Frequently Asked Questions





954-800-3482 or



What we do includes the duties of a traditional travel agent, however, what we offer exceeds the booking of travel components. We are personally involved in assuring all aspects of your trip are taken care of and make sure your trip reflects your personal desires.

We work with clients from start to finish to create a customized vacation experience that is authentic and personal. This can vary for every client, but here are the main components.

a. A conversation: We get to know who you are, and your expectations and the kind of experience you’re looking for.

b. Research: We find a place in Jamaica that is an ideal match for the experience you want to have and the authentic encounter you’re looking for. Wherever you’re at in the process, we will pick up from where you left off in the planning process.

c. Ideal Accommodations: Whether it’s a unique boutique hotel, luxury resort, bed and breakfast, private villa, all-inclusive resort, or a treehouse/cottage in the middle of the rainforest… the options are completely dependent on the experience you hope to have. We work hard at narrowing down the most ideal choices based on the criteria you provide us, and then we provide you with a short list of options.

d. Booking components: We book accommodations, transfers, tours, special activities, and anything else that your trip requires. We book flights for an additional cost, but only if you are ready to reserve.

e. Customized itinerary: Everyone is different with their desire for specific plans vs. exploring on their own. We work together to create a detailed itinerary that is right for you and plan all necessary details beforehand to ensure your trip covers all the tours, activities, and sightseeing you desire. And if you want to head off the beaten path, we give you the tools and information for that to happen, so you get the authentic experience you’re looking for.

f. Review and Finalize: Before your departure we review all components of your trip, and we equip you with the necessary documents, information, and downloads so that you are prepared, confident, and have everything you need for a successful trip.
g. Point of contact: We are available for whatever may arise before, during, and after your trip.

h. Recap: Once you return, we would love to hear how everything turned out, and see pictures from your adventures. We are looking to build lasting relationships with clients and become your trusted travel advisor.

There are often a multitude of flight options to reach your destination. Jamaican Roots Travel does not currently include flight reservations in our services; however, we can make recommendations for airports and airlines. We do offer a limited A La Carte reservation service if you are ready to book immediately. We will help you determine the international flight plan that best fits your needs and itinerary.

That personal touch is a part of the magic that Jamaican Roots Travel bring. A vacation should be a personal experience, and what makes it exceptional is you working with someone that understands what you’re looking for and cares how it turns out. We have a vested interest in every single trip we plan, and we want your vacation to be amazing. We want this to be an easy, stress-free experience for you. We do all the hard work to make that happen, and we make sure you get the best value available.

We offer incredible value for clients who use our services. Your vacation takes hours of dedicated research and planning to create a customized trip and see it through from beginning to end. This is time and energy you don’t have to expend, and the resources of someone who has expertise in this field, and well as partnerships in Jamaica to reduce tour and expedition cost. We are always happy to provide an initial free consultation to make sure we are a good fit and answer any questions you may have before we get started.

Absolutely, we plan trips for large parties like family reunions, weddings, birthday trips, girlfriend getaways, men’s trip, retirement trips, corporate travel programs, honeymoons, anniversaries and other reasons you can find to take a break and go on vacation. We believe in providing all the right components to create perfect lasting memories.

Please feel free to reach out and contact me to chat about what comes next. I am happy to schedule a free consultation to continue answering any additional questions you may have. Otherwise, I am excited to get started and would love to hear more about your dream vacation. You can start by filling out the Trip Design Form now.

Luggage allowances for both checked-in and cabin luggage vary widely between airlines, so please check your airline’s requirements carefully. In addition to weight restrictions, there are also restrictions on the dimensions allowed.

We accept Wire Transfers, Paypal, Venmo, Facebook Pay and Zelle.

U.S. Citizens traveling to and from Jamaica must present a valid passport when leaving and or re-entering the United States. Residents must present their Alien Resident Card (Green Card) together with passport of country for which they hold citizenship. All visitors are required to travel with a return ticket or onward ticket for entry into Jamaica. For more information, go to: http://www.congenjamaica-ny.org/visas/requirements-2/
Canadian Citizens: Valid passport or a government-issued identification with photograph, along with an official birth certificate. Canadian residents must present a Canadian Permanent Resident Card and a passport showing country of citizenship.

The Jamaican dollar is the legal tender. Hotels and other outlets are happy to exchange currency for guests. However, most merchants will accept U.S dollars or traveler’s checks, and major credit cards. Most Jamaican hotels will have an ATM machine. Licensed Cambio centers and commercial banks are accessible throughout the country. The official currency exchange rates vary daily, so it’s advisable to shop around for the best rate before converting your cash. Please notify your Financial Institute that you will be travelling outside the country.

Jamaica enjoys a sunny and sometimes breezy tropical climate all year round, which is exactly what you want for a relaxing vacation. The turquoise blue Caribbean Sea is always warm and refreshing. Temperatures range from 19 degrees Celsius (66 Fahrenheit) to 28.8 degrees Celsius (84 Fahrenheit) year-round.

Jamaica has hundreds of natural springs and rivers, both above and underground with an extensive water treatment and supply systems island-wide. Drinking water in Jamaica is purified and filtered by modern methods. The water is safe for you to drink, clean your teeth, bath and wash clothing in. If you choose not to drink the water, rest assured – there are many brands of Jamaican spring water that meet or exceed the highest international standards, available at most shops and restaurants.

The Legal age to drink alcohol in Jamaica is 18 years old, this is also the same Legal age for entry into parties outside the resort. If you choose to leave the resort on your own for a party, please drink responsible and be aware of your environment.

You can bring food items into and out of Jamaica, please do your research and ensure that any items that you purchase can be declared and taken in the country. Please check with the customs and border protection for the specific country you are traveling to. If you are found with prohibited items, you will be charged at minimum a fine with potentially greater penalty.